Refund Policy

Refund Policy

Effective Date: 04-20-20024

Thank you for shopping at WigsHaven. We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our refund policy outlined below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and in the same condition that you received them.
- For hygiene reasons, certain items such as wigs, hairpieces, and hair extensions cannot be returned once opened unless they are defective.

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to inform us about your return.
2. Provide your order number and details about the item you wish to return.
3. We will provide you with a Return Authorization number and instructions on how to return the item.

3. Return Shipping

- Customers are responsible for return shipping costs, except in cases where WigsHaven has sent a defective or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.

4. Processing Refunds

- Once we receive your returned item, we will inspect it and notify you of the approval status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days, depending on your payment provider.

5. Non-Refundable Items

The following items are non-refundable:

- Gift cards
- Clearance or sale items
- Custom or personalized products

6. Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team for assistance. Exchanges are subject to availability.

7. Changes to This Policy

WigsHaven reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and you will be notified of significant changes via email.

8. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:wigshaven70@gmail.com


Thank you for shopping with us! We appreciate your business and are here to help you.